Frequently asked questions

Are the colours of the backdrops on your website accurate?

Please be aware that all monitors are colour calibrated in different ways, or not at all. Also be aware the colours look different in different types of light.

How do i look after the backdrop?

Don’t use anything sharp to unwrap the backdrop. If you must stand on the backdrop please make sure your shoes are clean. If a model is wearing heels put some soft pads on them to prevent damage. Roll the backdrop on a clean and even floor. Usually its better to roll it in the middle and keep supporting the bar so it’s straight and the canvas rolls on nicely. The best way to store it is to roll it up. Do not wash your backdrop. But with damp cloth you can carefully wipe your backdrop. DO NOT use to much water.

Is it possible to hire a backrop?

Yes, that is possible. Contact us for more information.

What are the return policies?

Due to the nature of the product all sales are final, non-refundable and non-returnable.

Is it possible to organise my own transport?

Yes, that is possible contact us for more information.

How will my backdrop be shipped?

It will be shipped rolled up and in a tube. Transportation is via FedEx and worldwide.

Where is Jacky's Backdrops located?

Noord Brabant, The Netherlands.

Can't find your question here? Please contact us at info@jackysbackdrops.com